Regular Shipping Information Estimated Ground Shipping Times From Atlanta, Georgia

Ground shipping times are approximate.

Free shipping only applies to orders within the contiguous U.S. and APO/FPO boxes.

Metrokitchen may choose to use UPS ground or the United States Postal Service. Free shipping does not apply to orders to Hawaii and Alaska, outside the contiguous 48 states.

If part of your order is on back order and your order qualified for FREE shipping, you will not be charged for the shipment of that back order.

Please note that all orders of $500 and above will require an adult signature upon delivery by UPS. If you want to change a shipping address so a signature is more easily obtained, please call us immediately at (866) 276-4550. Please see section below on changing an address after an order has left our warehouse.

On weekends or after normal business hours (9am to 5pm EST), please feel free to leave us a voice mail with your order number and address change or email the same information to: cs@metrokitchen.com with the Subject: Address change.

WHAT IF I HAVE TO CHANGE OR CORRECT A SHIPPING ADDRESS?
Because UPS now charges MetroKitchen $20 for each address change after an item has left our warehouse, we will pass the UPS charge onto you. You will see a separate charge on your credit card for $20 when you request an address change or an address correction for items that have already shipped and left our warehouse.

HOW MUCH DOES SHIPPING COST?
Orders over $75 ship FREE within the 48 contiguous states only.
Orders with FREE shipping may ship via UPS or USPS.
APO/FPO orders ship via USPS only.
Orders less than $75 may ship via UPS or USPS.
APO/FPO orders ship via USPS only.We offer discounted rates for and UPS Next Day and Second Day shipping, which will be displayed prior to checkout.

Shipping to Alaska, Hawaii, and U.S. Territories
Expedited shipping does not apply to orders shipping to Alaska, Hawaii and US territories.
Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $50.
Some heavy or oversized items cannot be shipped outside the contiguous 48 states.

BACKORDERED ITEMS?
Some products are out of stock and backordered. In this case, the backordered items will ship as soon as they become available. Your credit card will NOT be charged until the item ships. If an item on your order is on backorder, you will be notified by e-mail within 24 hours. If the backordered item is part of a larger order and a significant part of the order is in stock then we will split the order, ship what we have and backorder the out of stock portion of your order. You will not be charged any additional shipping for split orders due to out of stocks or back orders.

HOW SOON WILL I RECEIVE MY ORDER?
In general, your shipment will usually arrive between two and eight business days after you place your order, depending on where you live. Please refer to the Ground Shipping Map above for estimated shipping times from our warehouse in Atlanta, Georgia. (Please note that this map does not apply to items that may ship directly from the manufacturer and not the MetroKitchen warehouse.)

* FREE ground shipping within the continental US.